Action Pathways COVID-19 Preparedness & Response

(Evolving guidance provided by the CDC and Public Health Departments will take precedent over the information provided here. We recommend monitoring these authoritative sources regularly.)

Both the federal and state governments have taken extraordinary steps this week to contain the COVID-19 pandemic in the United States and North Carolina and to offer relief to the many affected by the coronavirus. While the novel coronavirus represents unchartered territory in many respects, Action Pathways is skilled in navigating low-income families through unprecedented terrain. In response to the coronavirus pandemic, we are implementing the following strategies –until further notice– to safeguard our workforce and operations.

Operations: Program services will be modified to reduce the possibility of COVID-19 transmission through direct contact with the public. Some services may be suspended and hours of operation may be reduced depending on the severity of the coronavirus outbreak and CDC guidance. We will continue to monitor the situation for possible changes.

Facilities: Action Pathways facilities will be closed to the public to minimize opportunities for coronavirus transmission; Only API employees, essential partners, and volunteers will be allowed inside API facilities. Staff will continue to serve the public and conduct business during operating hours via telephone, email and online.

Events: All agency-sponsored events and/or program activities, not related to COVID-19 response/recovery, are canceled or postponed

 

Update on Modified Agency Operations:

Human Resources

Employment Applications – Applications will continue to be received online.  HR will continue communicating with candidates via email and telephone.

Onboarding – HR staff will continue to onboard new hires as they are approved.

Finance

Vendors – AP staff will be available daily via email and/or phone to address any finance issues.  Vendors will be notified via email regarding payments.

Agency Advancement

Advancement staff will be available daily via email and/or phone to address fundraising issues. For questions on how to support Action Pathways or to donate, please email [email protected].

Donations can be mailed to 316 Green St, PO Box 2009 Fayetteville, NC 28301 or given online at www.actionpathways.ngo. To support the Food Bank directly, make checks out to the Second Harvest Food Bank or give online at hungercantwait.org.

Communications

Communications will be available daily via email and/or phone to address any media issues. For media requests, please email  [email protected]

WAP

During the impact of the COVID-19, the Weatherization Assistance Program will continue conducting client intakes via phone and email. Our team members are currently working on a modified schedule to ensure adequate coverage is maintained and the office is functional. The WAP field team will continue the following activities: submit work orders to subcontractors and process all associated paperwork. Additionally, subcontractors are working in the field as approved by homeowners. In case of an emergency, clients should dial 1-877-678-5222 for assistance

CSBG/ASPIRE

As COVID -19 is steadily impacting our country, Action Pathways has taken safety precautions to protect our clients and staff.  The ASPIRE Program is currently not accepting any new applications at this time. The CSBG staff will be conducting electronic enrollments (from the waitlist) and providing case management services via telephone and/or email. Unfortunately, there will be no face to face contact with clients. Clients will be corresponding electronically with case managers about all needs and concerns. Case Managers can be reached at 910-223-0116 during regular office hours, Monday-Friday from 8 am-5 pm.

Head Start

All Cumberland Head Start centers are closed.  The Head Start Administrative office is open, but closed to the public.

Teachers will work with participants and families remotely. Administrative staff will be available via email or phone to address any program issues that arise. Family Advocates will continue to engage families and recruit participants.

Families interested in enrolling in the Head Start program may call the Administrative Office at 910-487-9800.  Staff members will be available Monday – Friday 8AM – 5PM to answer any questions regarding the program and enrollment. The Head Start enrollment application can be found on www.actionpathways.ngo. The application form can be printed, completed, scanned and emailed to [email protected]

Food Bank

The Food Bank Distribution Center is open, but closed to the public.

Looking for Food? Citizens in need of food may visit the Food Finder Page to find the closest food pantry.

Must Call First. Appointments Only.

FOR PARTNER AGENCIES ONLY:

The following Services are available to member agencies:

  • Online orders
  • Call-in orders
  • Order (assorted) salvage in bulk boxes
  • Pre-boxed TEFAP orders for distributions
  • Pick up TEFAP orders on the dock—ONLY
  • Order (meat) protein (as available)
  • Deliveries of TEFAP  (subject to availability)

Call 910.485.6923 for more information on how to place order

THE WAREHOUSE WILL NOT BE OPEN FOR SHOPPING  — PICK-UPS ONLY           

 

You are encouraged to visit the CDC website for the most accurate and timely information about the virus. For more information, visit: www.cdc.gov/COVID19 and for additional guidance visit  www.coronavirus.ccs.k12.nc.us, www.co.cumberland.nc.us/covid19, and www.ncdhhs.gov/.

Thank you for your continued engagement to address and combat the spread of COVID-19 and to support our community. For general questions or to give to support our efforts, please call 910.485.6131 or email us at [email protected].

For questions about donating food or volunteering at the Food Bank, please call Julia Morales at 910.485.6923 Ext.4515 or [email protected].